TECH SUPPORT FAQ

After I send my claims, how do I know what happened with them?

You will receive daily reports the day after claims are sent and will be able to view the claims immediately in the history section of Remote Lite. Reports can be accessed through Remote Lite up to 30 days later.

Can I send attachments through Remote Lite?

Yes, we handle attachments to our current electronic insurance companies. We can screen capture, import from file, or use a TWAIN compatible scanner with compatible software.

How does Remote Lite receive the claims that we send?

Submitting claims is as easy as printing your claims to paper. Remote Lite uses a print capture solution to receive claims, so what you print to our virtual printer is what Remote Lite receives.

Our practice management software allows us to send eligibility requests to insurance companies, does Remote Lite have the capability to do this?

Yes, Remote Lite can send eligibility requests to insurance companies that accept claims electronically.

Does Remote Lite work with my dental software?

Yes. Renaissance Systems & Services simply provides enhanced benefits to working with your current practice management software.

Do I have to change or update my practice management software for Remote Lite?

No changes or modifications to your current dental software is required. Remote Lite is not a practice management software. It simply works with your existing software to send your claims. Remote Lite is compatible with the 2000, 2002 and 2006 forms utilized by most practice management systems.

Will Remote Lite replace my current practice management software?

No, Remote Lite is not a practice management software. All RSS products and services are designed to work with your existing software.

I am not computer savvy, how hard is it to send claims?

Sending claims with Remote Lite is as easy as printing your claims and sending an email. The sending process includes selecting the claims, printer setup, printing the claims, then opening Remote Lite and clicking Send/Receive. To view a demonstration on how to submit your dental claims electronically, click here.

I will probably need help the first couple of times sending claims, what kind of support do you have?

All RSS products and services include unlimited claim and technical support at no extra charge. Support is available 8-5:30 EST via phone at (866)712-9584 option 2 or via live online chat.

My office does not have internet access, can I still use Remote Lite?

Yes. Remote Lite works with or without internet access. However, without the internet your practice must have a Windows XP/2000 based PC with a modem installed. RSS uses a toll free number for you to send your claims to insurance companies.

I have dialup internet with AOL, can I use that connection to send claims?

Yes, Remote Lite can use any dial-up connection to send claims.

I will be updating my practice management software soon, will this affect Remote Lite?

If you are updating your PMS we recommend informing our technical support department before or shortly after the update is complete. As with any software update it is a good idea to confirm that the program or programs working with it work properly. Please contact us to confirm your claims are being sent.