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Electronic Dental Solutions-Sales FAQ
Remote Lite
What is Remote Lite?
Remote Lite combines electronic claims submission with unlimited support to bring you the leading choice in dental practice software, plus the most connections in the industry - and growing! Visit Remote Lite webpage
Does Remote Lite/Remote Fax require my office to change our current practice management system (PMS)?
Remote Lite or Remote Fax do not require you to change your PMS. Remote Lite works with your current PMS to offer you a claims submission option at a significantly lower price than typical PMS are charging. Remote Lite is a simply a software application that provides a print capture utility that transmits claims from your practice management system to RSS for processing. Remote Fax works independent of your PMS.
Our practice management software allows us to send eligibility requests to insurance companies, does Remote Lite have the capability to do this?
Yes, Remote Lite can send eligibility requests to insurance companies who accept claims electronically.
Does Remote Lite support attachments (images) submission?
Yes attachments can be sent electronically to insurance companies at no extra charge for your office. Our attachment service is included with any Remote Lite account.
How computer savvy does one have to be to be able to utilize the Remote Lite Program?
Sending claims with Remote Lite is as easy as printing your claims and sending an email. The sending process includes selecting the claims, printer setup, printing the claims, then opening Remote Lite and clicking Send/Receive. To view a demonstration on how to submit your dental claims electronically, click here. If you experience issues with Remote Lite a RSS technician can be reached by calling (866) 712-9584 or via online line chat during normal business hours. As with any RSS product or service, support is free of charge and can be used as often as needed.
What are the installation or start up costs for Remote Lite or Remote Fax?
There is no installation or start up costs, just a flat $39.95 per month unlimited claims.
Some insurance companies do not yet accept claims electronically. Does Remote Lite offer an alternative to sorting mailed, faxed and electronically transmitted claims?
Because we have over 1000 electronic connections it is unlikely that we are not connected electronically. If and when that does occur, it is not the fault of the practice that there is not an electronic connection, thus at no additional cost Renaissance will print to paper and submit via USPS First Class within 24 hours.
My practice is not ready to submit claims electronically. Does RSS offer an alternative to Remote Lite?
Yes. For those offices who wish to submit claims via fax, Remote Fax is a claims faxing service that is not only convenient and easy to use, it saves your office money too. Claims are simply faxed to a toll free number then RSS transmits your claims electronically to payors who can accept them, and mails claims to payors who cannot accept electronic submissions.
My PMS makes me pay for support. Will I have to pay for support with you?
Renaissance Systems and Services guarantees 100% customer satisfaction. That’s why we offer our clients unlimited technical and claim support free of charge.
What options are available should I need support?
Clients have many options when support is needed. Our online user guides and training videos provide resources at your fingertips. Can’t find the solution to your problem online? RSS specialists are available to solve any issues you may have with sending claims - at no extra charge to you! Click here to contact RSS support.
Why should an office utilize the Remote Fax program vs. faxing the claims directly to the insurance company?
Remote Fax will significantly reduce the amount of time your staff spends on claim submission. Additionally your practice will no longer have to bear the expense of envelopes and postage costs associated with claims submission. If you do the math, it’s like hiring Renaissance and our expertise for 5 hours per month @ $6.00 per hour to process all the insurance claims for your practice. Visit Remote Fax webpage.
How long of an agreement do I have to sign for Remote Lite or Remote Fax?
There are no contracts to sign or minimums to achieve! Our clients continue to use our service because they love our service and the low monthly fee.
Is Remote Lite/Remote Fax HIPAA compliant?
Both Remote Lite and Remote fax are HIPAA compliant. The facility that processes all claims is secure and requires a badge for entry. Additionally, all documents are shredded within the facility to maintain integrity with important data.
The monthly fee of $39.95 per month per Tax ID# is significantly cheaper than what I our office is paying now to submit claims. What is the catch?
There are no catches, no gimmicks and no minimums to achieve. The best way to explain why our claims service is one low monthly fee instead of per claim fees is by example. When cell phones were first introduced to the market, they were expensive to purchase and the user was billed per minute. Technological advances in the cellular field have enabled the public the ability to purchase the phone and the time at a much reduced rate. Simply put, Renaissance has embraced technology and strives to make sending claims electronically more cost-effective for the dental industry.
R-Backup
Is the online data backup service HIPAA Compliant?
R-Backup is HIPAA compliant and designed specifically for the needs of dental offices. In fact it holds more security more stringent than federal law dictates. Data and files that you have chosen to back up are sent to our secure server in an encryption format. This means your data and files can only be accessed by you, using your encryption code.
How often do files get backed up?
How often your files get backed up depends on your needs. Backups can be scheduled manually or automatically. You have the freedom to choose what data gets stored, when, and how often it gets done.
How much does it cost to back up the valuable data and files that are vital for our office to survive?
The monthly fee is determined by the storage space you need to store your files. Storage amounts range from 1 GB ($7.95/month) to 100 GB ($199.95/month). Click here for pricing information.
R-Fees
What sets R-Fees apart from other dental fee reports?
There are two types of fee reports available in the industry. Those based on “surveys” (where data is subject to a practice voluntarily submitting vital information) and those based on actual claim data. Survey type reports cover a limited number of procedure codes, and the rest are estimated (and typically sell for $200 or less). Actual claim data reporting is by far the most accurate type of fee report. R-Fees is based on thousands of actual claim data submitted in a geographical area. These reports typically cost over $500 – RSS is able to make this available at a fraction of that cost. To view a sample report, click here.
How often is R-Fees published?
A new R-Fees report is released twice a year and contains information based on tens of thousands of actual claims submitted to insurance companies within the last year. The spring edition of R-Fees comes available for purchase in early April and the fall edition comes available in early October.
How does R-Fees compare with reports from the American Dental Association?
The ADA publishes a detailed report very 2-3 years. These reports contain solid information; however, the data is always several years behind the market rate for each procedure code. R-Fees is updated twice a year and uses claim data from the previous calendar year to accurately provide you with some insight on what your competition is charging for services rendered.
Most fee reports limit the number of procedure codes listed. Does R-Fees provide information on all procedure codes, even low-volume and unspecified codes?
R-Fees provides dentists with 6 percentiles of actual claim data for all procedure codes, even low-volume and unspecified codes, within a 3-digit zip code of your practice.
What happens if I am not satisfied with the report?
Satisfaction is guaranteed. Should you not be satisfied simply return the report for a full refund.
R-Statements
Why should our office outsource patient’s statements when we can print them in-house?
If statements aren’t in patients’ hands, they probably won’t pay their bill. Unfortunately, administrative workload, crisis management, and staffing issues can slow down the statement process. Outsourcing your statements provides many benefits including:
• Reduction in errors due to fewer interruptions and a simplified process • Professional mail processing and bar-coded postage delivery times get your statements to patients fast • Eliminates folding and stuffing of envelopes • Reduces the cost of sending statements • Allows your staff to spend more time on what matters most – patient careOutsourcing may cost less but is it worth the hassle?
R-Statements was designed to eliminate hassles, not create more. With a few clicks of your mouse, your statements can be sent to Renaissance Systems and Services for printing and mailing. Rest assured that your statements were received by RSS by viewing daily submission reports that lists each statement received the previous business day.
How much does the R-Statements service cost? What does price included?
The cost to print one statement is 50 cents (per statement, not per page) for black and white statements and 60 cents each for color statement. The price includes professional mail processing and bar-coded postage as well as a return envelope with first-class postage.
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